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Return Policy

At Jidatai Limited, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is enjoyable.
30-Day Return Window: You may return your items within 30 days of receipt for a full refund or exchange.
Conditions for Returns:
Items must be unworn, unwashed, and in their original condition with all tags attached.
Footwear must be returned in its original shoebox without damage to the box.
How to Initiate a Return:
Contact our customer service team at [email protected] to request a return authorization.
Pack your items securely, including the original packing slip or order confirmation email.
Ship the package back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer.
Refund Process:
Once we receive your returned items, our team will inspect them to ensure they meet our return policy criteria.
If the items are approved, we will process your refund to the original method of payment within 7-10 business days.
Exchanges:
If you would like to exchange an item for a different size or color, please indicate your preference when requesting a return authorization.
Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.
Contact Us:
If you have any questions or need assistance with your return, please email our customer service team at [email protected]. We’re here to help!
Thank you for shopping at Jidatai Limited. Your satisfaction is our priority.

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